Frequently Asked Questions

CD or DVD pausing and skipping
Sometimes oils from our fingers will get on the disc or perhaps some coating is present from the
manufacturing process. Please follow these steps to clean:
1 – Take the DVD or CD to your kitchen sink
2 – With a little warm water and a small drop of dish soap wash the bottom or the blank side
gently with your fingers
3 – Rinse well
4 – Dry thoroughly with a soft cloth
5 – Try playing it again
In most cases this helps with the problems that you are experiencing. Please let us know if you
continue to experience problems playing your DVD or CD.

Copyright Info:
Gaither Music copyrights are currently being administered by Capitol Music
Group. The main phone number for Capitol Music Group is 615-371-4300, and
the menu prompts will help you find the correct department.
If you prefer email, CapitolCMGLicensing@Umusic.com or you can visit the
website at www.capitolcmglicensing.com.

Concert Tour Questions
Check out Gaither.com or our Facebook page for updates to the tour schedule,  CLICK HERE.

For questions on Gaither Concerts (other than Family Fest) email support@platformtickets.com.

How do I get my Premium Member pre-sale code once I have my membership?
From Gaither.com click on Store. On the Gaither Store click on Account (upper right hand side) and log in. Use the Membership tab in the navigation bar to drop down and select Concert Pre-Sale Codes.

Gaither TV+
If you have questions about your Gaither TV+ subscription or are experiencing problems, please email https://gaithertv.zendesk.com/hc/en-us/requests/new.

Obituaries:
Singing News has an extensive obituary listing that you can access online.

Order Questions:
Please email customerservice@gaithermusic.com or call 888-554-9454 for product
order questions. If you would like to return a product within 60 days of purchase, please email customerservice@gaithermusic.com for return authorization and instructions. If you would like to place an order, please CLICK HERE or call 800-793-6023.

Performance Tracks or Sheet Music
Unfortunately, we no longer carry performance tracks or sheet music. You might
try checking out some of the online companies that offer tracks or sheet music,
such as Fred Bock Publishing at (818) 551-0800 or info@fredbock.com, Brentwood-Benson, JW Pepper, Christwill, Daywind or Itunes.

Song Submissions:
We regret that we are unable to accept song submissions at this time. At this stage in his life, Mr.
Gaither is trying to cut back some to spend more time with those things near and
dear to his heart. In doing this, it does not allow time to review the many song
submissions he receives on a daily basis.  We do wish you the best as you pursue your artistic calling.

We have created a YouTube series called  “Ask Bill”, where Bill answers a few of the most asked questions that he and Gloria have had throughout the years.  CLICK HERE to watch.