f.a.q.
Answers to the questions we hear most — about orders, concerts, DVDs and CDs, Premium Club membership and more.
The Gaither Premium Club is our special membership program created for fans who want even more ways to enjoy and connect with Gaither Music. Members receive exclusive benefits throughout the year, including free standard shipping at Gaither.com, early access to select concert tickets, special member-only savings and offers, exclusive content, free gifts and more.
For more information or to join click here.
You can join the Gaither Premium Club online through the Gaither Store. Select Premium Club and then Join to purchase your annual membership. Once you join, log in to your account to access your Premium Club Member Dashboard and member benefits.
Log in to your Gaither Store account and select Premium Club Member Dashboard from the Premium Club menu. Your dashboard is your members-only area for accessing current Premium Club benefits, offers and information.
For questions or assistance with your Premium Club membership, please contact Gaither Customer Service at customerservice@gaithermusic.com or call 888-554-9454 during business hours, Monday–Friday, 8:30 a.m.–4:00 p.m. ET. Gaither Online Store
Your Premium Club membership will automatically renew each year.
To cancel your membership, log in to your account and select Manage Memberships. From there, you can view your membership details and cancel your membership.
Some videos on Gaither.com are provided through third-party services that use cookies. If you choose not to accept all cookies when visiting our site, you may be asked to accept the required cookies before each video can play. Accepting all cookies allows videos to play without these additional prompts.
You can also change your cookie preferences at any time by clicking the small black circular icon with a white toggle symbol in the bottom-left corner of your screen.
You can also change your cookie preferences at any time by clicking the small black circular icon with a white toggle symbol in the bottom-left corner of your screen.
Sign up for the Gaither email newsletter to receive the latest news, new music and video releases, special offers, merchandise updates and more. Simply visit our Newsletter Sign-Up page and enter your email address to join.
To update the email address where you receive Gaither newsletters and special offers, click Update Preferences at the bottom of any Gaither newsletter email and enter your new email address.
To unsubscribe from Gaither emails, click the Unsubscribe link at the bottom of any Gaither newsletter email. Follow the prompts to confirm your request.
You can watch Gaither on your smart TV through supported streaming services such as Gaither TV+, YouTube, XumoPlay and more. Visit our Watch page to explore available viewing options and find the one that works best for your TV or streaming device.
Gaither programming is available on select television networks and stations. Visit our TV Schedule to find current channels, showtimes and viewing options in your area.
Gaither shows are available through a variety of streaming options. Visit our Watch page to explore available ways to watch Gaither programming around the world.
You can hear Bill Gaither’s enLighten on SiriusXM Channel 147, listen anytime and anywhere through the SiriusXM app. Enjoy Southern Gospel music from Gaither artists and many other favorites.
Music shared on Facebook and Instagram is subject to licensing and copyright restrictions. In many cases, these platforms limit how much of a song can be included in a post or video, even when we own or have permission to use the recording. That’s why you may only hear a portion of a song on social media.
To enjoy the full song, visit our Listen or Watch pages for available streaming and viewing options.
GaitherTV+ is Gaither’s streaming service, giving you access to the full library of Gaither videos and more. Watch your favorite full-length Gaither videos anytime, on demand, from your TV, computer or mobile device with a GaitherTV+ subscription. No cable, DIRECTV or DISH subscription is required—all you need is an internet connection and a GaitherTV+ subscription.
A GaitherTV+ subscription is required to access the full library of of full length Gaither videos. Visit GaitherTV+ to subscribe or sign in on your computer or mobile device. You can also download the GaitherTV+ app on supported smart TVs and streaming devices and sign in with your GaitherTV+ account to start watching.
For help with your GaitherTV+ subscription, including billing, account access, cancellations or technical issues, visit the GaitherTV+ Help Center for assistance and answers to frequently asked questions.
To reset your password, visit the Gaither Store login page and select Forgot your password? Enter the email address associated with your account, and we’ll send you an email with instructions to reset your password.
You can place an order online at the Gaither Store. Browse our music, videos, books, apparel and gifts, add the items to your cart, and follow the steps at checkout to complete your purchase.
If you prefer to order by phone, agents are available 24/7, please call: 800-793-6023
The Gaither Store accepts major credit and debit cards, including Visa, Mastercard, American Express and Discover. Additional payment options may also be available at checkout.
Enter your coupon code in the Discount Code box during checkout and select Apply. Your discount will appear in your order total before you complete your purchase.
Only one coupon code may be used per order, and some exclusions may apply.
Yes, the Gaither Store ships to many international destinations. Available shipping options and costs will be calculated at checkout based on your delivery address. Please note that international orders may be subject to additional customs fees, duties or taxes determined by the destination country.
Most in-stock orders are processed and shipped within 2 business days.
If your order contains both in-stock and preorder items, your entire order will ship together when the preorder item becomes available. If you would like to receive in-stock items sooner, we recommend placing them in a separate order from your preorder items.
If you need help with a Gaither Store order, our Customer Service team is happy to assist with order questions, shipping, returns, damaged items and more. Please have your order number available so we can assist you as quickly as possible.
Email: customerservice@gaithermusic.com
Phone: 1-888-554-9454
Hours: Monday–Friday, 8:30 AM–4:00 PM ET
We want you to be happy with your purchase. Items may be returned within 60 days of purchase. Please contact Gaither Customer Service for assistance with your return and instructions on how to send your item back.
Email: customerservice@gaithermusic.com
Phone: 1-888-554-9454
Hours: Monday–Friday, 8:30 AM–4:00 PM ET
Visit the Tour section of Gaither.com to see upcoming concerts and special events. You can browse upcoming dates, locations and event details, and find ticket information for each event.
Visit the Tour section of Gaither.com to find upcoming concert dates. Select the event you’re interested in to view details and purchase tickets through the authorized ticket provider.
For questions about ticket purchases, seating, refunds or other ticket-related issues, please contact the ticket provider or venue where your tickets were purchased. Contact information can usually be found on your ticket confirmation or the ticket provider’s website.
Use the Search feature on the Gaither Store to search by song title, artist, album, CD or DVD. Search results will help you find available products, music and videos related to what you’re looking for.
If your CD or DVD is skipping, pausing or not playing correctly, the disc may have fingerprints, dust or residue on the surface.
Gently clean the disc with a soft, lint-free cloth, wiping from the center of the disc outward toward the edge. Avoid wiping in a circular motion.
If the problem continues, try playing the disc in another CD or DVD player. This can help determine whether the issue is with the disc or the player.
Gaither Music copyrights are currently administered by Capitol Christian Music Group.
For permission to use a Gaither song or other copyright and licensing questions, contact Capitol CMG Licensing:
Phone: 615-371-4300
Follow the menu prompts to reach the appropriate department.
Email: CapitolCMGLicensing@umusic.com
You may also visit the Capitol CMG Licensing website for additional information and licensing requests.
Gaither no longer sells performance tracks or sheet music. We recommend checking online music retailers that specialize in performance tracks or sheet music to see if the song you’re looking for is available.
Gaither Music is not accepting song submissions at this time. Due to the volume of songs received and Bill’s current schedule, he is unable to personally review song submissions.
We appreciate your interest and wish you the very best as you pursue your music and creative calling.
You can also watch our Ask Bill series on YouTube, where Bill answers some of the questions he and Gloria have been asked most often through the years.
The Gaither Studio is a working recording studio and is not open to the public. Tours of the Gaither studio are limited and by appointment only. For more information please email, concerts@gaitherindiana.com
Gaither tapings are not regularly open to the public. When a taping is a ticketed event or open to the public, details will be announced on Gaither’s social media channels. Follow us for announcements and opportunities to attend upcoming tapings.
